As players progress, they earn experience points and currency. As the game is set in a third-person perspective, the character model is visible. Players may take cover behind objects during firefights to avoid taking damage from enemies, and to give them a tactical advantage when attacking.
The gameplay is similar to other third-person-shooters, in which player character can carry three weapons, and explosives like sticky bombs and smart mines to fight against enemies. The player's mission is to restore order by investigating the source of a virus. The Division takes place in mid-crisis Manhattan, an open world with destructive environments that are free for players to explore.